GSM Service Quality and Customer Complaint Resolution Support System

This platform, developed by Alan Global, is a comprehensive complaint, monitoring, and performance evaluation system for GSM operators operating in Turkey.

Our goal is to gather user-reported issues such as signal strength problems, internet speed fluctuations, billing disputes, and customer service failures under a single structure. This ensures that the service quality of operators can be evaluated in a measurable and transparent manner.

Notifications submitted to the system are automatically classified by location, category, and priority level. Based on this data, operators’ resolution times, response quality, and overall service performance are regularly analyzed and scored.

Consequently, users can clearly see the service levels in their area, while operators gain the opportunity to base their improvement processes on objective data.

As Alan Global, our core objective is to create a service ecosystem in the field of telecommunication that features higher standards, stronger transparency, and is grounded in real user experience.